What sets Konecranes Service apart?

Demag logoKonecranes is the original service provider for both Konecranes and Demag equipment.

Digitalization and the evolution of service

In all industries, and all over the globe, most companies are talking about digitalization and the Internet of Things. But in Konecranes Service, we are not just talking about the industrial internet, we are already using it, transforming the delivery of maintenance services in every aspect of our day-to-day operations.

我们的客户期望transparency, speed and real-time service and we can provide it with the processes and systems that make up our digital ecosystem. From our back-end systems that help us manage our customer relationships, assets and service activities to our front-end customer portal, ecommerce site and apps.

We are also leading the way in the pursuit of prescriptive maintenance. The evolution from preventive to predictive maintenance is well underway. Preventive maintenance is supplemented with condition monitoring, advanced inspections and analytics. Data provides insights which drive recommendations and actions. A cycle of “data, insights, actions” begins, and as this cycle repeats over time, our maintenance predictions become faster and more precise.

Learn more about predictive maintenance

Connecting with service customers on a personal basis

Our consultative approach can help guide your decision making. We don’t just drop off a report on the way out. We take time to meet with you one-on-one and share our findings, provide recommendations based on our industry-leading expertise and discuss how each action impacts your operations and the entire health of your business.

Inspection and preventive maintenance services include several key consultations including:
Safety Review

Safety Review

Whenever asafety-related riskis detected, the inspector or technician will carry out a Safety Review with the customer before leaving the site or returning the equipment to operation.
Visit Review

Visit Review

At the completion of each service request, the inspector or technician will perform a Visit Review on site toshare the insights of their inspection or maintenance findings, review the identified risks and improvement opportunities, and obtain decisions on recommended actions.
Service Review

Service Review

Within two business days, the local branch will follow up with a Service Review in person, online or by phone. We’ll go throughopen risk/recommendations and quotationsto address them, answer the customer’s questions or concerns and document next steps. The service review will be performed using live data on yourKONECRANES.com.
Business Review

Business Review

Once a year or as needed, we’ll conduct a Business Review at our customer’s management level. This is anin-depth review of our service relationship-- looking at progress, feedback and documented value. We’ll discuss recommendations and plan jointly. The business review will be performed using live data on yourKONECRANES.com.

Assessing risks and providing recommendations

Our proprietary Risk and Recommendation Method is the basis of our inspection and preventive maintenance processes. No matter what service is being performed, Konecranes Risk and Recommendation Method drives our evaluations and consultative processes, giving you a safety and production advantage.

  1. A component isinspectedin order to ascertain its condition
  2. The component is either inacceptable conditionor itneeds attention
  3. Exceptions (failures, deficiencies, violations) aredocumented
  4. Each exception is assigned one ofthree risk types(safety risk, production risk, undetermined condition)
  5. In addition to exceptions,improvement opportunitiesare identified
  6. Recommended actions为每个异常和小鬼吗rovement opportunity.

Safety Risk

Safety Risk Red

Indicates anunsafe condition. Failure to remedy such condition before continued operation of the identified asset may result in personal injury, including death, or property damage.

Production Risk

Production Risk

Indicates aninefficient condition. Failure to remedy such condition before continued operation of the identified asset may result in inefficient asset performance or an interruption in production.

Undetermined Condition

Undetermined Condition

Indicates that the conditioncould not be verified through visual inspectionas a result of asset configuration and/or obstruction.

Improvement Opportunity

Improvement Opportunity

Indicates a potential opportunity toimprove the safety, productivity, application or useful life of the asset. These suggestions are not necessarily tied to a particular fault.

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